Last updated: August 12, 2025

At Pro-Amino International Inc., we are committed to protecting your personal information in accordance with Quebec’s Law 25 on the protection of personal information, as well as applicable Canadian laws. This policy explains what information we collect, how we use it, who we share it with, and your rights in this regard.

1. Information We Collect

We may collect the following information when you use our website https://www.pro-amino.com:

Personal Information:

• First and last name
• Email address
• Shipping and billing address
• Phone number
• Payment information (securely processed by third parties)
• Order history

Technical Information:

1. IP address
2. Browser, operating system
3. Pages viewed, time spent on the site
4. Cookies and similar technologies

2. Use of Personal Information

We use your personal information to:

• Process your orders and payments
• Deliver your products
• Create and manage your customer account
• Send you communications (order confirmations, newsletters if you have given consent)
• Respond to your inquiries or service requests
• Improve our website and offers
• Comply with our legal obligations

3. Sharing of Information

Your personal information may be shared with:

• Service providers (hosting, payment gateways, shipping carriers, marketing, etc.)
• Legal authorities if required by law
• Partners strictly necessary for providing our services (bound by confidentiality agreements)

We never sell your personal information.

4. Transfer of Information Outside Quebec

Some of our service providers may be located outside Quebec or store your personal information abroad (for example, in Canada, the United States, or the European Union).

Before any transfer, we::

• Assess whether the destination country provides adequate protection for personal information; or
• Where not adequate, implement contractual clauses ensuring a level of protection equivalent to that required under Quebec law.

5. Cookies

What are cookies?

Cookies are small text files stored on your device (computer, phone, tablet) when you visit a website. They allow the storage of certain information about you, such as your preferences, browsing history, or shopping cart.

They play an essential role in the proper functioning of the website, the personalization of your experience, and the analysis of its performance.

How we use cookies

Like most websites, protidiet.com uses both:

• First-party cookies, necessary for the proper functioning of the site (e.g., language, navigation, security);
• Third-party cookies, for purposes such as:
  
  • Audience analytics (e.g., Google Analytics)
  • Targeted advertising or personalized content (if applicable)
  • Continuous improvement of the user experience

Cookies we use may serve to:

• Facilitate navigation and ensure the site works properly
• Remember your preferences (e.g., language, cart, logins)
• Analyze site usage and improve performance
• Offer relevant content or ads (with your explicit consent)

Types of cookies we use

• Necessary cookies: Essential for the site to function. They do not store information that can personally identify you.
• Performance and analytics cookies: Help us understand user interactions with the site to optimize its efficiency.
• Marketing cookies (if applicable): Used to display relevant offers on our site or via advertising partners.

Consent and managing preferences

When you first visit our site, a consent banner allows you to accept, refuse, or customize the use of non-essential cookies.

You can modify your preferences at any time by clicking the “Manage Cookies” link at the bottom of the page. This will reopen the banner so you can withdraw or adjust your consent.

How to control or disable cookies

You can also set your browser to block or delete cookies. Please note this may impact certain essential site features.

Helpful links for managing cookies in major browsers:

• Chrome: https://support.google.com/accounts/answer/32050
• Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
• Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
• Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you use another browser, please consult its help center.

6. Consent

By using our website, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

7. Data Security

We implement reasonable security measures (technical, administrative, and physical) to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Examples include:

• Using secure communication protocols (HTTPS)
• Authentication and access control measures
• Limiting access to personal information to employees or service providers who require it for their work

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

9. Profiling and Automated Decision-Making

We may use certain analytics or marketing tools to personalize the user experience or deliver tailored advertising. This may include analyzing your preferences or browsing behavior to recommend products of interest.

No decisions with legal or significant effects are made solely based on automated processing of your personal information.

10. Privacy Incidents

If a privacy incident poses a serious risk of harm:

• We will promptly notify affected individuals
• We will inform the Commission d’accès à l’information du Québec (CAI)
• We will record the incident in our internal registry

11. Your Rights

In accordance with Law 25 and Canadian laws, you have the right to:

• Access your personal information
• Request corrections to your information
• Withdraw your consent
• Request deletion of your information (under certain conditions)
• File a complaint with the Commission d’accès à l’information du Québec

12. International Users’ Rights

If you reside in the European Union (EU), the United Kingdom, the United States (including California), or other jurisdictions with data protection laws, you may have additional rights regarding your personal information, including:

• The right to request access to your data
• The right to correct or update your data
• The right to request erasure (“right to be forgotten”)
• The right to restrict or object to processing
• The right to data portability (GDPR)
• The right to file a complaint with a competent authority
• The right to withdraw consent at any time (where applicable)

To exercise these rights, please contact us:

• 12700 Bd Henri-Fabre, Mirabel, QC J7N 0A6
• hello@pro-amino.com
• Canada : 1-800-491-2210
• U.S.A : 1-800-555-2170
• https://www.pro-amino.com

13. Personal Information Protection Officer (Law 25)

For any questions, complaints, or requests regarding your personal information, please contact our officer:

Nom : Annick Sarrazin
Title : Controller
Email : a.sarrazin@pro-amino.com
Phone : Canada : 1-800-491-2210 or U.S.A : 1-800-555-2170
Mailing Address : 12700 Bd Henri-Fabre, Mirabel, QC J7N 0A6

14. Policy Changes

This policy may be updated from time to time to reflect legal or operational changes. The date of the latest update appears at the top of this page.

15. Contact Us

For any questions regarding this policy or your data, please contact us:

12700 Bd Henri-Fabre, Mirabel, QC J7N 0A6
hello@pro-amino.com
Canada : 1-800-491-2210
U.S.A : 1-800-555-2170
https://www.pro-amino.com